Blue screen of death (BSOD)
To assist us in diagnosing the issue you're facing, we kindly request the following:
Memory Dump File Upload:
Please locate your memory dump file situated at C:\Windows\memory.dmp. Ensure that the selected file corresponds to the date of the crash and is saved in the .dmp format. Use Google Drive or a similar platform to upload the file. After uploading, share the link within your support ticket.
Client Log Upload:
Access the client log by simultaneously pressing the Windows button + R on your keyboard. In the Run dialog box, enter %temp%\Esportal\logs\esportal-anti-cheat.txt and press OK. Copy all the text from the file and upload it using pastebin.com. Share the pastebin link within your ticket. You can also read more in this article.
These steps will provide us with essential information to better understand and address the issue you've encountered.
Still can’t find an answer?
Send us a ticket and we will get back to you.
Related Articles
Anticheat Compatibility with Windows Insider builds
We cannot provide assurance that the Anti-Cheat will function optimally with Windows Insider builds. When utilizing a Windows Insider build, there may arise certain complications, such as the Anti-Cheat being unable to initiate or sporadic system ...