Error message: Your account must be approved

Error message: Your account must be approved

When encountering this error during an attempt to play, it necessitates an administrator's manual verification and approval of the account before resuming platform usage. Generally, this verification process extends for up to 24 hours, although it frequently concludes more swiftly than the estimated duration.

The occurrence of this error stems from our system's automated detection of any violations within your account. These violations might include breaches of terms, suspicious activities, or deviations from our usage policies.

Our team diligently works to promptly review flagged accounts and strives to minimize any disruption in your access to our services. We value your cooperation and patience throughout this verification procedure, aiming to swiftly restore your access once the necessary checks and approvals are completed.


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