Failed to load the Esportal Anti-Cheat Driver. Please contact support
If you encounter "Failed to load the Esportal Anti-Cheat Driver. Please contact support" while using our Client, we suggest following these steps to address the issue:
Reinstall Our Client:
Initially, attempting a reinstallation of our Client software can often resolve common driver-related issues. This step may effectively resolve the problem.
Stopping and Removing Services (Advanced):
In more complex cases where a reinstall doesn't solve the problem, advanced users can consider stopping and removing specific services related to the driver.
However, it's important to exercise caution, as these actions can affect system functionality. Follow these steps carefully:
a. Use an Administrator Command Prompt: To perform these actions, open an administrative Command Prompt window.
b. Enter the following commands: Input these commands into the Command Prompt window one by one:
sc stop esportal-bt-0
sc stop esportal-bt-1
sc stop esportal-rt-drv
sc delete esportal-bt-0
sc delete esportal-bt-1
sc delete esportal-rt-drv
Reinstall Our Client:
After performing the above steps, reinstall our Client. You can download the Client software from esportal.com/client.
These commands stop and delete services associated with the driver. However, please note that this is an advanced step and should be executed with caution. Making changes to system services can potentially cause unforeseen issues or instability.
Important Note: It's crucial to back up your system or create a restore point before making any changes to system services or performing driver-related operations.
This precaution can help in reverting to a stable system configuration if unexpected issues arise.
For further assistance or if the problem persists after following these steps, please reach out to our support team for personalized guidance and troubleshooting assistance.
Still can’t find an answer?
Send us a ticket and we will get back to you.
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