Bad behavior or chat/voice abuse
At Esportal, we hold high standards for the conduct of every user on our platform. We expect all users to consistently exhibit friendliness and respect towards their teammates and opponents. It is strictly prohibited to engage in any form of bad or abusive behavior towards other users.
We have a zero-tolerance policy for insults, which includes the use of censorship, abbreviations, or any form of hinting at offensive language. Additionally, making any kind of sexual claims against another user is strictly prohibited. We aim to maintain a safe and inclusive environment for everyone.
Discrimination in any form is not permitted on Esportal. We do not tolerate discrimination based on gender, transgender identity or expression, ethnicity, religion or belief, disability, sexual orientation, or age. We believe in fostering a diverse and inclusive community where everyone feels valued and respected.
We encourage all users to actively promote a positive and supportive atmosphere. By embracing fair play, empathy, and understanding, we can create a welcoming environment that enhances the gaming experience for everyone involved.
Please note that our support team is unable to provide detailed information regarding the specific incident. This is primarily due to the fact that the users who reported the game have the right to remain anonymous. We prioritize the privacy and protection of all our users, and this extends to those who file reports.
Rest assured that all player bans on Esportal undergo a thorough verification process and are carefully compared against our established policies. Our team diligently reviews each case to ensure fairness and consistency in enforcing the rules and regulations that govern our platform.
While we understand that you may have questions or concerns regarding your ban, we kindly request your understanding in respecting the privacy of the reporting users. We believe in creating a safe and secure environment for all participants, and allowing anonymous reporting helps to promote an atmosphere of accountability and deterrence against inappropriate behavior.
If you have any general inquiries or require assistance regarding your account or any other matter, our support team is available to assist you. They will do their best to provide guidance and address any concerns that fall within the scope of their ability. However, specific details regarding a ban cannot be disclosed due to the aforementioned reasons.
We appreciate your understanding and cooperation in upholding an environment that promotes positive interactions, sportsmanship, and enjoyable gaming experiences for all Esportal users.
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