Frequently Asked Questions
What is a region ban?
A region ban occurs when a user accumulates a certain number of warnings, which are triggered automatically by our system. These warnings serve as a proactive measure to address undesirable conduct and encourage users to adhere to our community ...
I believe my Cheating ban is false. What steps can I take to address this situation?
If you believe that you have been falsely banned for cheating, there are steps you can take to address the situation. Follow these guidelines: Gather evidence: Compile any evidence that supports your claim of innocence. Review policies: Familiarize ...
Do i get ELO back when a player is banned for cheating?
If the cheater's account is new on Esportal: 100% of ELO will be returned (all matches are rolled back). If the cheater's account is established on Esportal, the matches the cheater has recently played are processed as follows: If you played against ...
For how long am I banned?
We do not share detailed information or other evidence regarding bans in general to protect the anonymity of the user who reported another player. At Esportal, we take reports very seriously and ensure that all reports are thoroughly investigated ...
I want to report a player
If you encounter a player in a match who is breaking the rules or behaving inappropriately, you can report them using the "thumb down" button after the game has ended. It's important to provide as much information as possible in your report, ...