Prime
Long queue times in matchmaking
Our matchmaking system is designed to provide the best possible match for each player. However, in certain cases, you may experience longer queue times. This can occur when there are fewer players in the queue who fall within the same Elo range as ...
What is the difference between Prime and Premium?
As a Prime user, you will be able to search for Prime Matchmaking where every game should be a good experience for all participants. Microphones are required to be used throughout every game. You can gain access to Prime-only tournaments and ladders ...
What is Esportal Prime?
Esportal Prime is a service offered by Esportal to its users with the ambition to elevate the overall gaming experience within the matchmaking segment. It also provides users an opportunity to demonstrate their legitimacy to other members when using ...
What is Prime Matchmaking?
Prime Matchmaking is a separate queue within the matchmaking system. In Prime matches, you will primarily compete against other Prime users. Non-prime users with a sufficient number of played games as well as a good behavior index will be allowed to ...
Can i convert my Prime days to Premium?
Prime can be converted to premium in your settings (https://esportal.com/settings/preferences). 4 days prime will be converted to 1 day premium. For example. if you have 28 days of prime left, it will be converted to 7 days of premium. No extra name ...
I am matched with non Prime players as a Prime user in Prime Matchmaking
If the user is grouping/stacking with other players, make sure that every player is eligible for Prime matchmaking. If one user in the group doesn't have Prime status, the group will search in the regular queue. Additionally, the time of day will ...