Account management
Can Esportal delete my old username history?
Esportal does not have the ability to delete your old username history. Usernames and account information are generally maintained as part of the platform's records for security and auditing purposes. This ensures the integrity of user accounts and ...
Can I take over a username from an inactive or banned account?
A player in possession of a username is entitled to that name, provided it does not violate Esportal's rules. If a user requests a name from a permanently banned player or an account marked as "Smurf," exceptions can be made if the ban/account has ...
I'm trying to verify with a phone number outside the EU
You cannot currently verify a phone number outside the EU as Esportal has not yet launched in your specific region. We apologize for any inconvenience this may cause. We understand that users from various parts of the world may be interested in ...
Error message: Your account must be approved
When encountering this error during an attempt to play, it necessitates an administrator's manual verification and approval of the account before resuming platform usage. Generally, this verification process extends for up to 24 hours, although it ...
Can I reset my stats on my profile?
At the moment, reset stats is not functioning for CS2 matches. We are working to include this feature for CS2 in the future. Stats on a user's profile are based on all matches played. As a premium user, they have the option to reset the stats to be ...
How do I change my profile picture?
To change your profile picture you first need to change your picture on Steam, then log in to Esportal and go to your profile settings (https://esportal.com/settings/user) Find the button called “Force Refresh” - Press the button and your image will ...
Where can i find items I have unlocked by leveling up?
To manage and equip the items you've unlocked on Esportal, simply access your inventory. The inventory serves as a centralized hub where you can find and equip all the items you've obtained throughout your Esportal journey. To access your inventory, ...
How do I become a verified player?
If you're interested in becoming a verified member on Esportal, we have a dedicated page where you can find detailed information about the verification process and the application phase. To learn more, please visit the following link: ...
May I change my username again?
As a valued member of Esportal, we understand that sometimes you may wish to change your username to better reflect your gaming identity. To accommodate this, we have implemented a system that allows for limited name changes based on the type of ...
Am I allowed to have a smurf account?
To maintain fair and competitive gameplay on Esportal, we have implemented a strict policy prohibiting the use of smurf accounts. This rule was introduced on April 20, 2021, with the aim of creating a level playing field for all users. We understand ...