Do i get ELO back when a player is banned for cheating?

Do i get ELO back when a player is banned for cheating?

If the cheater's account is new on Esportal: 100% of ELO will be returned (all matches are rolled back).

If the cheater's account is established on Esportal, the matches the cheater has recently played are processed as follows:
  1. If you played against a cheater and your team lost, you will receive 50% of your lost ELO in all the matches the cheater has played the past 14 days.
  2. If you played on the same team and in the same group as the cheater and your team won, 50% of your ELO will be returned in all the matches the cheater has played the past 14 days.
These measures are taken to address the impact of cheaters on matches and provide some compensation for affected players.
Esportal is committed to ensuring fair gameplay and maintaining the integrity of its community.


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