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Recent Articles
Warnings
Warnings on the platform can be triggered by various actions, with one of the most common being dropping a match—either by failing to connect or leaving during gameplay. There are five warning categories: 1. **Dropping** - Issued when you do not ...Game freezes when using in-game voice
Navigate to the game settings of CS2. In the voice/audio section, locate the option labeled "Streamlined Push To Talk" and enable it. You may need to restart your game afterward for the changes to take effect.Extend warmup
At the moment, the Extend warmup function is not functioning for CS2. We are working to include this feature for CS2 in the future. If you require more than 5 minutes to connect to your game, perhaps due to a Steam update or other technical issues, ...Which maps are available to play on Esportal?
In our matchmaking, we follow the official Active Duty Map Pool from Valve. Currently, it includes: Ancient Anubis Inferno Mirage Nuke Dust2 Vertigo In our Gather mode, you can play more maps than in our Matchmaking. Ranked maps in Gathers (where you ...Failed to load the Esportal Anti-Cheat Driver. Please contact support
If you encounter "Failed to load the Esportal Anti-Cheat Driver. Please contact support" while using our Client, we suggest following these steps to address the issue: Reinstall Our Client: Initially, attempting a reinstallation of our Client ...
Popular Articles
Premium drops
All Premium users have the exciting opportunity to receive random drops while participating in our thrilling Matchmaking, Gathers, and Star Gathers on Esportal. These drops can include a variety of enticing rewards, such as CS2 skins, gaming gear, ...I want to refund my Premium/Prime subscription
Premium/Prime refunds are available within 14 days, as long as the player has not played a match or otherwise used any of the Prime/Premium features. This does not apply to automatic renewal, only to the purchase of the subscription. In the case of ...How do I cancel my subscription?
Head to your subscription page (esportal.com/subscriptions), select the subscription you wish to cancel, and press ‘Cancel" You will then be met with a pop-up asking if you’re sure, along with some questions why you want to cancel your subscription ...Can i convert my Prime days to Premium?
Prime can be converted to premium in your settings (https://esportal.com/settings/preferences). 4 days prime will be converted to 1 day premium. For example. if you have 28 days of prime left, it will be converted to 7 days of premium. No extra name ...I am matched with non Prime players as a Prime user in Prime Matchmaking
If the user is grouping/stacking with other players, make sure that every player is eligible for Prime matchmaking. If one user in the group doesn't have Prime status, the group will search in the regular queue. Additionally, the time of day will ...
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