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Recent Articles
HVCI
Hypervisor-Protected Code Integrity (HVCI) is an advanced security feature in Windows that helps protect your system from malware and unauthorized code execution. By utilizing virtualization-based security (VBS), HVCI ensures that only trusted, ...TPM
TPM is a security feature built into all modern computers, which helps store important information about the system, especially during the startup phase of your computer. In most modern PCs, TPM is enabled by default, and it's even a requirement for ...Warnings
Warnings on the platform can be triggered by various actions, with one of the most common being dropping a match—either by failing to connect or leaving during gameplay. There are five warning categories: 1. **Dropping** - Issued when you do not ...Game freezes when using in-game voice
Navigate to the game settings of CS2. In the voice/audio section, locate the option labeled "Streamlined Push To Talk" and enable it. You may need to restart your game afterward for the changes to take effect.Extend warmup
At the moment, the Extend warmup function is not functioning for CS2. We are working to include this feature for CS2 in the future. If you require more than 5 minutes to connect to your game, perhaps due to a Steam update or other technical issues, ...
Popular Articles
Premium drops
All Premium users have the exciting opportunity to receive random drops while participating in our thrilling Matchmaking, Gathers, and Star Gathers on Esportal. These drops can include a variety of enticing rewards, such as CS2 skins, gaming gear, ...I want to refund my Premium/Prime subscription
Premium/Prime refunds are available within 14 days, as long as the player has not played a match or otherwise used any of the Prime/Premium features. This does not apply to automatic renewal, only to the purchase of the subscription. In the case of ...How do I cancel my subscription?
Head to your subscription page (esportal.com/subscriptions), select the subscription you wish to cancel, and press ‘Cancel" You will then be met with a pop-up asking if you’re sure, along with some questions why you want to cancel your subscription ...Can i convert my Prime days to Premium?
Prime can be converted to premium in your settings (https://esportal.com/settings/preferences). 4 days prime will be converted to 1 day premium. For example. if you have 28 days of prime left, it will be converted to 7 days of premium. No extra name ...I am matched with non Prime players as a Prime user in Prime Matchmaking
If the user is grouping/stacking with other players, make sure that every player is eligible for Prime matchmaking. If one user in the group doesn't have Prime status, the group will search in the regular queue. Additionally, the time of day will ...
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